TUI
Travel & Tourism

TUI Group

Discover your smile

Hanover, Germany
60,000+ Employees
EUR €38,000–€52,000 (graduate, DE)
Medium

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Overview

TUI Group is the world's largest integrated tourism company, operating hotels (TUI Blue, Robinson, RIU), cruise lines (TUI Cruises, Marella), and airlines (TUIfly, TUI Airways). Their recruitment uses SHL or Cubiks cognitive ability tests, followed by a video interview and, for graduate roles, a full assessment centre. TUI hires across travel operations, hospitality management, aviation, digital, finance, and marketing.

Application Process

1

Online Application

30-45 min

CV and cover letter via TUI's career portal. Hospitality and aviation roles may require specific qualifications or language skills.

2

Online Tests

45-60 min

SHL Verify or Cubiks: numerical reasoning, verbal reasoning, and situational judgement test (SJT). Duration: 45-60 minutes.

3

Video Interview

20-30 min

Pre-recorded video interview (HireVue or Spark Hire) with 4-5 competency questions. Focus on customer service, resilience, and TUI's sustainability values.

4

Assessment Centre

Half day

For graduate and management roles: group exercise (travel product launch), role-play, and final interview.

Test Types

Numerical Reasoning (SHL Verify)

Used by: SHL

25 min

Tourism and hospitality data: hotel occupancy rates, revenue per available room (RevPAR), airline load factors, package holiday margins. 18 questions in 25 minutes.

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Verbal Reasoning (SHL Verify)

Used by: SHL

19 min

Reading comprehension of travel industry texts. True/False/Cannot Say format. Topics include sustainability reports, travel trends, and customer satisfaction data.

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Situational Judgement Test (SJT)

Used by: SHL or Cubiks

30 min

Scenario-based questions testing customer service orientation, teamwork, and problem-solving in travel and hospitality contexts. Most Likely/Least Likely response format.

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Sample Question

Practice Question

Numerical reasoning: TUI Blue's average hotel occupancy was 82% in summer 2023, with 45,000 available room nights. Revenue per available room (RevPAR) was €145. What was total hotel revenue for the period?

Insider Tips

TUI's SJT focuses heavily on customer service scenarios. Practice responding to difficult customer situations with empathy and professionalism.

TUI is undergoing a major digital transformation. Show knowledge of digital travel platforms, AI in hospitality, and sustainable tourism.

The group exercise often involves launching a new travel product. Use structured frameworks (SWOT, customer personas) to stand out.

TUI values multilingual candidates. German, English, Spanish, and Dutch are particularly valued for European operations.

Aviation roles (TUIfly, TUI Airways) have additional technical requirements. Check specific role requirements carefully.

TUI's graduate programme (TUI Graduate Scheme) offers rotations across hotels, cruises, and airlines, a unique end-to-end tourism experience.

Frequently Asked Questions

Quick Facts

IndustryTravel & Tourism
DifficultyMedium
HeadquartersHanover, Germany
Employees60,000+
Salary RangeEUR €38,000–€52,000 (graduate, DE)

Graduate Roles

Working StudentTraineeJunior ManagerHotel ManagerOperations ManagerDirector

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