Connecting the Netherlands
Prepare for KPN
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KPN is the leading telecommunications and IT provider in the Netherlands, offering mobile, fixed-line, internet, and TV services to consumers and businesses. As a major Dutch employer, KPN recruits graduates and professionals across technology, commercial, and corporate functions. Their recruitment process emphasises analytical ability, customer orientation, and digital mindset.
CV and motivation letter. KPN values digital mindset, customer orientation, and team spirit.
Numerical and verbal reasoning tests. KPN uses standard psychometric assessments at the screening stage.
Structured interview with HR and hiring manager. STAR-format questions based on KPN's competencies: customer focus, collaboration, initiative, and results orientation.
Group exercise, case study, and role-play. Assesses commercial awareness, communication, and problem-solving.
Used by: SHL / Cubiks
Standard numerical reasoning test with data tables and calculations. Calculator typically provided.
Practice NowUsed by: SHL / Cubiks
True/False/Cannot Say format. Tests reading comprehension and logical inference.
Practice NowKPN's mobile revenue grew from €1.8bn in 2022 to €2.1bn in 2024. What was the percentage growth over this period?
KPN is undergoing a major digital transformation. Showing knowledge of 5G, fibre, and cloud services impresses interviewers.
KPN values 'customer obsession'. Frame every answer around improving customer experience.
The assessment centre group exercise often involves a commercial scenario. Prepare to balance speed with thoroughness.
KPN has a strong sustainability commitment (net-zero by 2040). Mentioning this shows genuine interest.
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